Today there are so many discussions regarding deficits and requirements of use of emotional intelligence in various domains of life starting from family, society and organizations where we live , work or want to improve the harmonious ecosystem with enhanced outcomes.
The focus of American Psychologists and sociologists regarding application of Emotional Intelligence as a vital tool of improving interpersonal relations among human beings and organizations, has brought this issue on centre stage. Daniel Goleman’s book ‘’Emotional Intelligence’’ became the best seller as it explained the width and depth of idea of emotional intelligence to the class of people fixated with only IQ centric approaches of improving efficiency coordinates of organizations .
I too read this book and was very much impressed by the algorithm of I.Q and E.Q. When it is said that 80% successes of life are decided by E.Q ( Emotional Quotient Or Emotional Intelligence) than the I.Q, it becomes imperative to understand the dynamics of emotional intelligence under wider context of Indian philosophy as well. By IQ we can achieve a position but we can sustain that position only with optimal application of EQ .
In fact, my purpose of writing this article is to discover the huge importance of emotional intelligence in the ethos of Indian life. Before going in to details I would like to explain the idea of emotional intelligence . The emotional intelligence is an approach where we express , act and empathize with people around us, with us or under us to establish an emotional connect at human levels.
This approach makes the connected people comfortable and closer emotionally and thereby encouraging or nudg
ing them to collaborate and cooperate in the desired directions for pursuing common or specific goals. It prefers compassion and cooperation instead of domination and commands.
It nudges people to bond and appeals the hearts without being felt as dominated . In Indian philosophy, the value of emotional intelligence has always been given huge importance and elaborate descriptions have been given about positive virtues of emotional intelligence and it’s destroyers have also been identified. Unlike the western philosophy, the Indian perspective is focused on inculcation of selective virtues of emotional intelligence as positive process of personality development after removing the enemies of emotional intelligence from our lives. In fact our philosophy starts with narratives to point out the enemies of emotional intelligence. It has been beautifully narrated that KAMA (Sex) KRODHA (Anger) LOBH (Greed)MOH (Attachment), IRSHyA ( jealousy), AHANKAR ( arrogantly proud) are the biggest aberrations or negatives of human minds and it’s Emotional Intelligence . These aberrations and vices lead to our own destructions and all kind of character degenerations, consequently.
If we want to grow internally and externally, we have to develop self control to eliminate these things . Those people who become successful in eliminating them are called “SIDDHA PURUSH”. These instincts kill our interpersonal relationships horizontally and vertically .
This is why there is great admiration of people in Indian philosophy and those who mastered the control of these instincts were conferred as “JITENDRIyA”. He who has complete control on his negative instincts and thereby all reactions , masters his life .Our God Shri Ram Chandra ji was also called MARyADA PURUSHOTTAM because he conquered his mind . Conquering mind means conquering over all negative emotions . We also call Hanuman ji as JITENDRIyA who had the same mastery on his mind.
Now coming back to the idea of emotional intelligence, it becomes imperative to mention existing narratives in Indian philosophy. In Indian Philosophy it has been emphasized that emotional connect pays more than contractual relations. See Lord Rama when he was in exile and his wife was kidnapped by RAvANA . He was son of a great king and could have taken the help of his kingdom to build a huge army etc .
He did not do so . Still he was able to build a huge army by using his superb emotional intelligence. He started from scratch and then through his EQ and IQ built an undefeatable army and traced his wife being kept so far . He developed a sort of personal rapport with deprived people like SUGRIvA etc by adhering to higher moral pedestal .
He could have taken the help of his elder brother Bali who could defeat RAvANA easily but he choose not to associate with perpetrator of injustice and empathized with Sugriva. See the leadership development model in RAM CHARIT MANAS. As we see today, senior people of the organizations
do indulge in excessive micro managements and thereby creating a feeling of distrust in the mind of lower formations as if they are not capable and thus killing the grooming process of leaderships in organizations. But in Ramayana Lord Shri Ram ji while tasking Shri Hanumanji, just said, “go and
find Sita and tell her that we will take her back soon”. Remaining tasks were left to the capabilities of Hanumanji, how to cross ocean what to do in Lanka etc etc.That shows the trust and loyalties reciprocated at both levels . In fact many organizations are suffering from the vices of micromanagement and top down narratives . Bottoms are alienated and then they indulge in all kind of activities antithetical to the common goals of organizations
I mean that in the ancient Indian ethos there was huge importance of emotional intelligence in daily life activities as well. The emotional intelligence is the cement which holds the bricks of our relations . Akin to ancient Indian ethos , gravitating to emotional intelligence, is perhaps Japan where employees love and live in their organizations for their whole life because of continuous emotional connect.
It is the typical colonial or western model where actors of organizations are tutored to be formal, mechanical and emotionally alienated. The western colonial model of administration started totally on the paradigm of IQ and introduced that in India across all institutions .
The concept of ruler and keeping a distance with ruled was further introduced with the steel frame where administrators were to maintain pomp and show to remain away from masses and rule them by command and force rather than through emotional empathy .
Resultantly the institutions were modeled on the principles of absence of emotional connect among all participants . I am sure that such organizations, driven by sheer formalism and contractual value systems, do fail in comparison to those who are emotionally bound by all employees and have a reciprocal connect with all them. If any organization wants to prosper and succeed, it can not ignore vitals of emotional intelligence.
In fact emotional intelligence is the most important learning outcome , we imbibe from our families since birth. Entire Indian family system was based on the edifice of emotional intelligence, prudence and pragmatism. That’s why our family system has started crippling down with the arrival of westernism and now we have started taking family as a contractual obligation or institution while it was actually contactual and emotional bond according to the ethos of India. The sense of older and younger, the sense of protocol respects, care , cooperation and control systems, designed in Indian family ethos were fabulous and most sustainable .
Unfortunately, with the inception of values of market society and treating human beings in formalistic hierarchical orders have distorted lot of things which any society or organization could hardly afford to sustain in view of it’s internal harmony and outcome productivities.
Therefore, the extreme formalism being the legacy of British colonial model of administration and then dealing with them as entities and not as emotional human beings have faded the essence of emotional intelligence in our organizations. I.Q. promotes complacency while emotional intelligence promotes socialization and better acceptabilities of each other in the ecosystem.
Therefore, organizations should not grow in terms of hierarchies but in terms of emotional bonds and influences. We can make layers of hierarchies but the outcome and internal harmony of organization may not be present in it’s optimalities. Those organizations where extreme formalism and dominant kind of culture is kept, they may appear to be more polished and fine looking externally but internally they may be imploding or exploding like anything.
Therefore, my point is that organizations, states, society and families can only be sustained through lubricants of emotional intelligence. Further, the required emotional intelligence should be the fuel and lubricator of all relations. If someone does not perform then he should be given the similar opportunities as we give to our sons and daughters. Why not this model of relations in institutions. We play quite double standards when we do not extend the ethos and values of families in the organizations we work or so called command.
We are very forgiving, kind, accommodative, grooming as parents but the same attitude we miss in our organizations and then the alienations start. Each and every member of the organization should be connected emotionally not in optics or fashioned way but in real terms and then we will find miracles happening. Therefore, inculcations and basing of emotional intelligence values in our organizations are true answers for improving outcomes.
We are creating organizations without infusing life in them. They become dead cells without having continuous process of making building blocks to sustain the outcomes . Emotional intelligence makes us empathetic, sensitive and wins the hearts of people or member without fear. Fear remains only for a while but affection and care are the most sustainable instruments of holding institutions and furthering their goals. Our virtues are our best strategies .
(Writer is and IPS officer and is posted as DIG, Mizoram Police) firstname.lastname@example.org